Call Center Simulator

During my time at the CRA (Canada Revenue Agency), our team identified a significant challenge: new call center employees often felt ill-equipped to handle real calls effectively following their initial textbook training. In response, we conceived the innovative concept of a call center simulator, an interactive platform that would afford employees the opportunity to practice and refine their skills through realistic simulations with simulated "callers."

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To support this proposal, I contributed concept designs that visually articulated the idea of this project, serving as a visual aid during our pitch. The project was later approved and was transitioned to another design team for further development.